Frequently Asked Questions
Everything you need to know about your Vyne experience.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return and receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
Are your materials sustainably sourced?
At Vyne, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we partner exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options through Klarna and Afterpay.